24/7 Express Repairs: HVAC, Heating, Appliance & Refrigeration Service, Maintenance and Emergency Repairs
Ratings and Reviews BBB Accredited
To our prospective and existing customers:
We thank you for visiting our site. As consumers ourselves, we appreciate the great informational value that ratings and reviews provide. It is very important for us to do all that we can to satisfy our customers. This is not only a matter of integrity and pride in what we do, it is also the prudent thing to do as business owners in the age of internet transparency.
We strive to satisfy all those we serve. This is why we are members of the Better Business Bureau. We continue to work diligently with the BBB to address any concern that comes up on rate occasion, thankfully.
With about 30 reviews that we have received online, our current average rating is about 4.5 Stars.
Google has sent us official recognition for the high volume of web visitors to our site. Google has provided us with a letter and icon marking this outstanding milestone. We were honored as a "Favorite Place on Google". We thank our loyal customers for their vote of confidence.
Regarding customer reviews:
We are very thankful for the many great reviews that many of our customers have posted online. We appreciate and love making our customers happy.
On rare occasions a customer might have a compliant. These are important to us too:
Whenever a customer has a concern and they give us the opportunity to make things right, we are glad to do so. This is why we are members of the Better Business Bureau. We strive to satisfy our customers and work diligently with the BBB to address any concern that may arise.
We hope to surpass our current average rating of 4.5 Stars: When a customer has a concern and they give us the opportunity to make things right, we are glad to do so. Please see more about reviews and consumer complaints at the bottom of this page.
Please visit our page about Service Rates & Pricing to find out how to save
Below are some reviews that we copied:
In all we have found about 3 dozen reviews online with 5 star ratings, below is but a small snapshot:
We thank you for visiting our site. As consumers ourselves, we appreciate the great informational value that ratings and reviews provide. It is very important for us to do all that we can to satisfy our customers. This is not only a matter of integrity and pride in what we do, it is also the prudent thing to do as business owners in the age of internet transparency.
We strive to satisfy all those we serve. This is why we are members of the Better Business Bureau. We continue to work diligently with the BBB to address any concern that comes up on rate occasion, thankfully.
With about 30 reviews that we have received online, our current average rating is about 4.5 Stars.
Google has sent us official recognition for the high volume of web visitors to our site. Google has provided us with a letter and icon marking this outstanding milestone. We were honored as a "Favorite Place on Google". We thank our loyal customers for their vote of confidence.
Regarding customer reviews:
We are very thankful for the many great reviews that many of our customers have posted online. We appreciate and love making our customers happy.
On rare occasions a customer might have a compliant. These are important to us too:
Whenever a customer has a concern and they give us the opportunity to make things right, we are glad to do so. This is why we are members of the Better Business Bureau. We strive to satisfy our customers and work diligently with the BBB to address any concern that may arise.
We hope to surpass our current average rating of 4.5 Stars: When a customer has a concern and they give us the opportunity to make things right, we are glad to do so. Please see more about reviews and consumer complaints at the bottom of this page.
Please visit our page about Service Rates & Pricing to find out how to save
Below are some reviews that we copied:
In all we have found about 3 dozen reviews online with 5 star ratings, below is but a small snapshot:
Exceptional
-
Provided by YELLOWPAGES.COM
Exceptional
Excellent work
Posted by BMiller123 on 07/10/2009
-
Provided by YELLOWPAGES.COM
Exceptional
Fast, prompt repairs and friendly service.
Posted by spartacus1 on 07/10/2009
-
Exceptional
Excellent Service
Posted by dawnmu_ on 06/21/2009
-
Exceptional
Fast Service on a Saturday!
Posted by cmetzler on 06/11/2009
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Provided by YELLOWPAGES.COM
Exceptional
Friendly Responsive & Honest
Posted by Guest94783 on 04/02/2009
-
Provided by YELLOWPAGES.COM
Exceptional
I Will Definitely Call Him Again
Posted by AryehMD on 03/25/2009
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Provided by YELLOWPAGES.COM
Exceptional
Highly Recommend This Company
Posted by guest89284 on 03/25/2009
- Provided by YELLOWPAGES.COM
-
Exceptional
Very Pleased
Posted by Madzone130 on 03/13/2009
- Here we will address customer relations issues and customer complaint resolution: This is our goal!
- Overview:
At 24/7 we are proud of our Excellent 4.5 Stars average. Here we bring a business owner's perspective and a response to rare and unfortunate customer complaints and negative reviews online. Customer relations: Why we think a small but vocal minority of consumers go online to hurt businesses and not try mediation. We also discuss an intimidating and bullying customer's possible motives.
As business owners, we also recognize and regret, those rare individuals who have hastily sought to hurt us, or with out much consideration rushed to vent their anger online with out first making an earnest attempt to reach us for a resolution. As far as we know about of the (rare) complaints of unfavorable reviewers, they made prejudged us, publicly with out first reaching the business owners for resolution. There is one unfortunate exception to this unfortunately. We have even had one sad individual who despite the fact that we gave them a full refund and sought a balanced resolution through an arbitration process, when they did not get their way, decided to add insult to injury. Those who know us, know that we are reasonable people. At the same time, we refuse to be bullied! Some wounded individuals have threatened us to use the power of the internet to punish us, unless we do exactly as they demand! At certain times we have drawn a line and refused to be terrorized by such intimidating threats.
We earnestly seek fairness and harmony and have no ill will in our hearts. We do try and see the world and its inhabitants with compassion and realize (hold the view) that the hurt that some hold in their hart is might have to do with a past hurt that they have endured. We wish them and all of sentient beings joy and well being.
PS
Some more thoughts on the matter of customer relations and resolution. I think that life is a process of learning and maturing (also being exposed to certain situations brings about a loss of innocence and weariness). I think that some people (customers) jump to conclusions with out seeing the bigger picture and take things as a personal affront, when in reality other factors are at play.
Also, I feel that I can also learn from some past experiences to respond more quickly when an issue arises. I have also been introduced recently to a system called "NVC" which stands for (non violent communication). I believe that this process can help us deal better with others. I think the basic premise is, to try and see a person one is in conflict with as a human being with the same basic needs that I have. And that if I can empathize and see what basic needs are not met, I can understand, listen better and treat them from a calm, non--defensive place.
Best Regards,
Mike
You can contact us: 247expressrepairs@gmail.com
Please try to be as informative as possible in the "SUBJECT" heading of the email communication.
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