24/7 Heating, HVAC, Refrigerator/Freezer Home & Commercial Major Appliance Service Network
Mission
Thank you for visiting our site!
Our goal at 24/7 Affordable- Express Repair Network & Hot-line is to provide helpful resources to both the end consumer who benefits from the repair as well as to provide support to the service repair technician.
NOTE: This page was mostly written about a year ago (now it is 7.27.11) and since this date our mission's scope has broadened somewhat.
My goal as a writer for this website is to do my best to provide honest and balanced information that would be accounts of being in the trade.
My perspective at present is from the inside as a person behind the scenes answering calls and speaking to independent contractors who seek repair work
I feel deep empathy for the hard working independent contractor who is (seemingly) often miss-understood by individual customers.
I know how much effort and time it takes to provide quality repairs and emergency holiday services that may go unappreciated!
I myself have experienced the frustration of facing an unhappy customer -- after driving fifty minutes to provide en emergency repair service on an appliance on a federal holiday only to be told that my holiday "price is too high", " and then returning home empty handed (after driving back for another :50 minutes). I did not charge that un -happy individual one cent, but he assured me that a (scathing) review will be waiting for me... on the internet.
I felt that I faced a heartless and misleading review from that gentleman, not only on Angie's list (as he promised he would), but also on Yelp, Super-Pages, (and probably elsewhere online too).
Our goal, here at 24/7 is to provide useful information and resources to the residential/home owner, (& commercial B2B) consumer and at the same time provide an inside view of how things look like from the vantage point of a (repair) service provider and participant in taking customer service calls, complaints about service, and providing repair services for customers.
We would like to help consumers with resources to find what they are looking for. People often contact us with questions about rates, part suppliers and questions about preventative maintenance. We would like to provide links, a FAQ, page and a list of Appliance parts suppliers, both local and also national used parts vendors. There are also great resources for DIY (do it your self).
We would like to provide useful information for our colleagues in the service and repair business: We would like to provide a platform for information, support, and hopefully move closer to the formation of an online community where we can all share and learn from our collective experience.
Some resources we would like to share is information about SEO (search engine optimization) Key words, online advertising and web page development.
Contrary to what some might expect, we are quite a diverse and wise group. We have even had the good fortune to have as a business partner/associate a retired lawyer who is a colleague. He loves to make house calls rather than sit in an office.
There are many challenges to running a small business and we feel that through the power of forming networks for mutual success we can all benefit. As a group our shared resources of knowledge and skills can be symbiotic and mutually beneficial. Why reinvent the wheel? The internet has brought about exponential progress through forming collaborative communities and sharing information for the common good. While some might consider this a throwback, we consider this collaboration a dawn of a new era in business, where small business owners can create new opportunities.
We also aspire to provide some statistics from our experience as far of what are the frequent types of repairs. It seems that there many misconceptions about frequencies of specific appliance problems. For example, many customers think that their refrigerator needs freon, but the fact of the matter is that this is quite infrequent.
As a business, we have had to develop our customer relations skill. We have had customers who expected us to perform miracles. As mare mortals, we have had to deal with occasional complaints by a customer who finds it "unacceptable" that his 15 year old air conditioner is limping at the end of its normal life span and does not function like new. It brings the house to 74 degrees, but it runs non-stop and it freezes up at night, since it has an internal restriction.
We would like to share with customers and our colleagues how things look like from our perspective and hope to bring out more of the best that we all have to contribute to each other and to humanity.
Best Regards,
M. Gold
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